Return & Refund Policy

We want you to feel confident when shopping with VENEA. If something is not right with your order, please contact us and we will do our best to help.

Change-of-Mind Returns

You may request a return within 30 days of receiving your order.

To be eligible for a change-of-mind return, the item must be:

• Unworn and unused
• In its original condition
• Returned with its original packaging

To request a return, please contact us at:

veneajewelry@outlook.com

Please include your order number and the reason for your return. Please contact us before sending any item back so we can provide the appropriate return instructions.

Once your return is received and inspected, any approved refund will be issued to your original payment method within 7 business days.

Your bank or payment provider may require an additional 3–5 business days to post the refund to your account.

Return Shipping

For change-of-mind returns, the customer is responsible for return shipping costs where permitted by applicable law.

If a return is due to a damaged, defective, incorrect, or missing item, we will review the circumstances and provide appropriate assistance in accordance with applicable consumer law.

We recommend using a trackable shipping service when returning an item. VENEA is not responsible for items lost or damaged during return shipping when no tracking or shipping protection is used.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order after delivery.

If your order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible at:

veneajewelry@outlook.com

Please include:

• Your order number
• A description of the issue
• Photos or videos showing the problem, where possible

For Lucky Scoop and mystery orders, an unboxing video is strongly recommended. It can help us verify the issue and resolve it more efficiently.

Lucky Scoop and Mystery Products

Lucky Scoop and mystery products contain randomly selected jewelry, gifts, colors, styles, designs, and combinations.

Our social media videos show real examples of the types of jewelry, gifts, packaging, and Lucky Scoop experiences we prepare. However, a specific item shown in a particular video is not guaranteed to be included in your order.

You may share your preferences with us. We will use them as a reference whenever possible, but specific items, colors, styles, designs, or combinations cannot be guaranteed.

Under VENEA’s voluntary return policy, personal preference alone, including not liking a randomly selected style, color, design, or combination, is not considered a valid reason for a return or exchange after the Lucky Scoop or mystery product has been opened or revealed.

This restriction does not apply to items that are damaged, defective, incorrect, or missing, or where applicable consumer law provides additional rights.

European Union: 14-Day Right of Withdrawal

If EU consumer law applies to your purchase, you generally have the right to withdraw from an online purchase within 14 days of receiving your goods, without giving a reason, subject to applicable legal exceptions.

If your order is delivered in separate shipments, the withdrawal period may begin when you receive the last item.

To exercise this right, please contact us at:

veneajewelry@outlook.com

Where permitted by law, the customer is responsible for the direct cost of returning the goods.

This statutory right is separate from VENEA’s voluntary 30-day return policy. Nothing in this section limits or excludes any mandatory consumer rights that apply to you.

Consumer Rights

Nothing in this policy limits, excludes, or replaces any mandatory rights you may have under applicable consumer protection law.

If you have any questions about returns or refunds, please contact us at:

veneajewelry@outlook.com